At V4 Services, we provide customized digital and technology services. Since most of our services involve dedicated time, resources, planning, development and customization, cancellation and refund eligibility depends on the stage and nature of the service.
1. Service Cancellation
A customer may request cancellation of a service by contacting us at:
Email: info@v4services.in
Phone: +91 9582844283
Cancellation requests should be submitted as soon as possible.
Once work has commenced, cancellation may not be possible or may be subject to deductions for the work and resources already utilized.
2. Refund Eligibility
Payments for digital services are generally non-refundable once substantial work has commenced, because resources and professional time may have already been allocated to the project.
Where a refund is approved by V4 Services, the refundable amount will be determined based on the work completed, resources utilized and applicable terms agreed with the customer.
3. Services Already Delivered
No refund will normally be provided for services that have already been fully delivered and accepted by the customer.
For ongoing projects, any refund, where applicable, will be evaluated based on the unused portion of the service and the work already completed.
4. Domain & Hosting Services
Domain registration, domain renewal, hosting and other third-party services may involve charges paid to external service providers.
Once a domain has been registered or a third-party service has been activated, cancellation and refund eligibility may be subject to the respective provider’s policies and applicable terms.
5. Customer-Related Delays
Refunds will generally not be applicable where project delays or inability to complete the project are caused by:
- Failure to provide required information or content
- Delay in approvals or feedback
- Changes in project requirements
- Inability to provide required access or credentials
- Customer’s decision to discontinue the project after work has started
6. Duplicate or Incorrect Payments
If a customer accidentally makes a duplicate payment for the same service, the customer should contact us immediately.
After verification, an eligible duplicate payment may be refunded through the appropriate payment method.
7. Payment Gateway Issues
If an amount is debited from the customer’s account but the transaction is not successfully recorded with V4 Services, the customer should contact us with the transaction details.
The transaction will be verified and, where applicable, the amount will be refunded/reconciled according to the payment gateway and banking process.
8. Refund Processing
Approved refunds will be initiated by V4 Services after verification.
The actual time taken for the amount to reflect in the customer’s account may depend on the customer’s bank, card issuer, UPI provider or payment gateway.
9. How to Request a Refund
Please send the following details to info@v4services.in:
- Customer Name
- Registered Email Address
- Phone Number
- Service Purchased
- Payment/Transaction ID
- Payment Date
- Reason for Refund/Cancellation
Our team will review the request and communicate the decision to the customer.
10. Contact
V4 Services
86A, AP Block, Pitampura
New Delhi – 110034, India
Email: info@v4services.in
Phone: +91 9582844283